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Frequently Asked Questions
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Is there a warranty?Yes. All of our galvanized water tanks come standard with a 20 year manufacturers warranty. We give a lifetime warranty on our worksmanship (if we messed it up, we fix it free). And you'll get manufactures warranties on all the other system components such as pumps, purifiers, aerators, etc.
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Will I have pipes running all over the outside of my house?No. In the vast majority of our systems the pipes are all buried underground and out of sight.
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What about freezes?Though of course we can't guarantee it, most of our systems survived intact through "Snow-mageddon" 2021. And, as a bonus, our customers had water available to them while the power was out and well-only folks didn't.
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What about algae in the water?The tanks are designed and built to exclude sunlight. No sunlight; no algae.
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How much do filters and bulbs cost?Depending on where you get them, the sediment filter will cost about $30 each; the Carbon filter about $50 each and the UV bulb about $100 each, if you buy name brand (which we recommend).
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What is the Ph of rain water?It will depend on where it is harvested but here in the Hill Country we have found it to be very close to a perfectly neutral 7.0 to slightly alkaline up to 8.0.
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Is rain water good for plants?Mother Nature sure thinks so! Yes, plants, especially garden plants, thrive on rain water, particularly when it is un-filtered. (We can set up your system so your plants get the water un-filtered and the house gets filtered.)
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What if I already have a well, can I use both rainwater and my well?Yes. It is typical for us to set it up so you can choose which water source you want to use for what purposes. For example, in many new construction homes we set it up so that hose bibs get well water and the house water is fed by the rain water system.
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How hard is it to maintain a rain water system?Pretty easy really! You'll have to change your filters 2x per year; change your UV bulb 1x per year and clean out the filter basket 2x per year. That's it! Annually it's about one total hour.
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How big is the tank?Depends on the capacity: 20K gallons is about 22' in diameter; 30k is 26.75' in diameter. Most tanks are either 7'2" or 7'6" to the eave depending on if its a "dome" roof or "pitched" roof. (Link to tank styles and colors page here)
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Does rain water taste good?Yes. You'll never taste water the same way again after you've lived on rain water.
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What about tiny homes?Tiny homes present a challenge for rain water harvesting due to their small footprint of collection surface. As noted in another question, adding covered porches and patios or pole barn/carport structures can create enough square footage to make a rain water collection system feasible.
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Can you put the tank underground?Yes, It's considerably more expensive, but it can be done.
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Will I need a water softener?Absolutely not. Rainwater is almost completely free of dissolved solids.
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Does my tank have to be downhill from my house?No. That is the preferred placement, for sure, but we can also pump water from the house to the tank if the tank needs to be placed uphill.
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What if my total square footage for collection is too little for the system size I need?There are a few ways to increase your collection surface at the least possible cost, especially on new buildings. First, look to increase eave edges; changing a 1.5' eave to a 3' eave not only significantly increases your total square footage of roof, but it may also be more energy efficient in keeping the summer sun out of the home/building. Also, increasing the size of covered porches and patios is a relatively inexpensive way to add collection surface and nobody ever complains that their outdoor living areas are too big! Finally, adding a pole barn/carport structure can be another relatively inexpensive way to add collection surface.
Privacy Policy
This Privacy Policy ("Policy") applies to Wix, and Hill Country Rainwater, LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.hillcountryrainwater.com and www.hillcountryrainwater.com. The Company's application is a E-commerce application. By using the Company application, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
-First and last name
-Mailing address
-Email address
-Phone number
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
The Company collects and uses your personal information in the following ways:
-to operate and deliver the services you have requested
-to provide you with information, products, or services that you request from us
-to provide you with notices about your account
-to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
-to notify you about changes to our Wix or any products or services we offer or provide through it
-in any other way we may describe when you provide the information
-for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services tothe Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
-Delete your personal information from our records; and
-Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
-Debug to identify and repair errors that impair existing intended functionality;
-Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
-Comply with the California Electronic Communications Privacy Act;
-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
-Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
-Comply with an existing legal obligation; or
-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this application.
Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our Hill Country Rainwater, LLC, and/or by updating any privacy information. Your continued use of the application and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
Hill Country Rainwater, LLC
13501 RR 12, Suite 103
Wimberley, Texas 78676
Email Address:
info.hcrw@gmail.com
Phone Number:
5128564626
Effective as of January 24, 2024
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